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Returns & Exchanges
At Bici, we want to ensure you are fully satisfied with your gear; if your purchase isn't perfect, you can return or exchange items within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
2
Prepare Your Gear
Place the unused items back in their original packaging with all tags attached to ensure they remain protected during transit.
3
Ship It Back
Print the prepaid shipping label provided by our portal and drop your package off at any authorized carrier location.
4
Receive Your Refund
Once our warehouse team inspects the returned equipment, we will process your refund or exchange within 5 to 7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing